We understand that sometimes things don't always go according to plan so we have made this Cancellation Policy for you!
Customers are allowed to make changes to orders placed within 12 hours of making their purchases. We do not accept changes of orders outside the 12 hours window because our orders are automatically sent to our fulfillment and logistics for processing the next morning.
Buyers are not allowed to cancel their purchases after their orders are shipped.
If you made a mistake with your order details or shipping address. Please CONTACT US [email protected]lozade.com and we will gladly assist you if the order has not yet been shipped.